About Us

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CITIZEN HELP DESK STAFFS

Manager Shree Swamy K.Y.S
Volunteer Reema.V.R
Volunteer Vanitha.M
Volunteer Varsha. R.PA L
Volunteer Poornima. S

HELP DESK ACTIVITIES:

    • Information and guidance to the patient on the facilities, charges for various services, etc to increase transparency and reduce corruption.
    • Awareness through IEC session near OPD counters- to spend waiting time effectively.
    • Reduced waiting time (Intercom or circular system for the service providers and information to the clients at OPD counter on non availability of doctors, machines (repairs) and stocks).
    • Improved patient understanding and cooperation and support the service providers.
    • Support emergency and needy patients.
    • Ensure confidentiality of the grievances addressed .
    • Register grievances and readdress them by referring to concerned officials and follow-up.
    • The CHD address the clients and their grievances following IPPF quality of care components on provider’s needs and client’s rights.
    • Presenting the report on grievances data analysis in periodical meetings with Unit heads.
    • Grievances not readdressed are placed in periodical meetings and Arogya Raksha Samithi to readdress them.

 

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